Event Owl | The national all-in-one website solution for event applications

Help!

If your query is not here try our Exhibitor User Guide...

 
Do I have to complete my exhibitor profile all in one session?

No! You can complete your profile over time, and the good news is that every time you complete an event form or create an event, Event Owl saves any new information you enter for you to use next time. You can even create multiple exhibitor profiles to use - fantastic for those businesses with several teams, who go to events each year on the same dates across the country!

As an Exhibitor why do I have to upload certain documents and information in order to send my forms off?

We'll reverse this question - why should event organisers have to chase you for this key information – and payment/s you should have sent off as they asked with your original forms? We listened, learned and put this into the system – this way too you won’t ‘forget’ or have them ‘lost at the receiving end.

Why do I have to pay by card? I don't like online payment methods I don't trust technology much.

We completely understand this question. Most of us still use cash and cheques, and were around way before all these fancy 'payment gateways'.  Big Brother and all that.  However the reality is online payment systems are here to stay, and becoming more widespread in the event industry, from event applications, to card payments taken on stands – even on mobile phones, to portable scanners noting where and whom you visited at exhibitions, to app's linking you directly to your bank account or indeed a payment gateway.  Clearing cheques costs business, bounced cheques are everyone's nightmare, and cash provides no 'paper trail'.  These days when you call to make a payment by phone, the call handler is using a computer to store your information to process your payment. How do you know if the computer they are using is secure, or your card information has not been written down on a piece of paper and destroyed afterwards? Paper which ends up in a bin and from there who knows? These things can happen and do, too often. Far safer YOU keep control over YOUR card details.  Always look for the 'green address bar' or similar - like the one we have - then you can be assured of the highest security of encryption. You can opt for Stripe to store your card details; if you do you will ALWAYS be sent a validation code to your mobile device by Stripe to enter BEFORE you reuse it - extra security, extra peace of mind. Event Owl does NOT store your card details.

Why do I have to check each event form separately in my shopping basket before sending them off?

Each event is different to the next one and therefore each events terms and conditions are different – different location, different set up and break down procedures, different rules and regulations.  This safeguards both parties. In essence we are providing a duty of care to our users. Yes it’s a bit of a pain – but more of a pain if things go wrong and you have not checked that your information is correct?

Can I change my profile?

You can certainly change elements of your profile which do not affect your general event application acceptances, such as product pictures, new awards won, change of business address, insurance renewal information and policy number (this information will be updated on the dashboard of the event organisers and be highlighted for their attention).  However, circumstances that change key business information may mean rejection by the organiser­/s.  For example – if a business changes hands, the new company/owner will NOT have the contract/s with the event organiser/s you applied to and were accepted by when you owned the business. They could be refused entry at the event/s in question when they turn up (they will have been deemed to have fraudulently used the good name of another business owner, whom they had accepted, to get into an event) nor could that person be able to recoup any monies lost, due to say any cancellations.  Better in this instance for the new owner to set up a completely NEW exhibitor profile and reapply to the event organiser.

I hate loading things on a computer, can I not just send you the information and you do it for me?

Yes! We can do this for you.  Obviously one of our team will need to personally handle this.

As an exhibitor Call us and we will ask all the questions.  We charge a service for this of £30+vat, but it might well save you an hour or so!

As an event organiser – simply email us all your forms and we can load them up for you, anything we do not understand our team will call you and ask you. Our fee for loading events is £50 + vat. You will need to send us an email confirming your information is correct and we will guide you through the account set up for the payment transactions. An invoice will be sent to you via email for immediate payment before you can make your event live, and start taking bookings.

I’m really struggling with x, y and z can you help me?

Of course, we did make the system as easy as we could but even the best IT guru's gets confused now and again, or indeed our own system could well be at fault. Just call us between the hours of 9am until 5pm Monday to Friday and we will be delighted to help you. Telephone us on 0330 332 6224..

How do I load my images/­photographs/­logo to my profile?

We’ve taken it that most people have photographs loaded onto their computers somehow.  Make sure you have a decent high resolution image and that it is not more than 4MB in size (or it will take forever to load!).  Then using the ‘Upload Image’ button on our website, tell Event Owl where on your PC you have the image you wish to load.  You can load a few at a time, but try not to overdo it – you’ll just impede your broadband router and it might take quite a while.  We tell you the types of images we can accept in each area.