Exhibitor FAQs

If you need help Registering, Applying for an Event or Uploading documents please refer to our Exhibitor User Guide first...

I can't log in 

I’ve just received an email saying you’ve had a problem with my card, what do I do?

I need to check a card payment

I made a mistake on my application form, what do I do?

Using the "Remember me" details at checkout

Why do I need a Risk Assessment and Insurance?

I keep getting reminders about my insurance - I've uploaded my new document?

Why are some stall holder application forms longer than others?

I need more information about the event...

Do you notify your users of the latest events to go?

I'm a new business, can you provide start up advice?

Help! I can't load my documents?

If approved for an event, when is payment taken? 

Initially applying for events via smart phone or tablet

Deposit schemes

Argh! The sites not working...

Why is payment required up front?

Are there alternative ways to pay for a trade stand via Event Owl?

Can I withdraw from an event?

I paid a deposit, can I pay off the balance early?

I've applied for an event but forgot to use my promotion code.

I'm usually given a discount/free stand but have no promotion code?

Why are you charging VAT on my order?

The event I attended was cancelled how do I get a refund?

I attended an event, was not happy and need to make a complaint 

I am really struggling with my application, can I call you?

Erase my personal details